SHIPPING INFORMATION

PrepLuxe Beauty is available to all of the United and several countries worldwide.  However, due to international shipping constraints, we are not able to ship to all countries. The countries we currently provide shipping to are listed as follows:  the UK, Canada, India, Korea and the Caribbean.  We hope to expand this list in the near future. Sorry for any potential inconveniences.

 ORDER PROCESSING

Orders are typically packed and ready to ship within 1 to 3 business days.
However, shipments are subject to customs clearance procedures,
which can cause delays beyond original delivery estimates.
International shipments will not ship until all item(s) ordered become available.
A “business day” is considered to be Monday through Friday, excluding holidays.
Please allow 1 business day for your tracking information to update.

If you have additional questions, please contact customer service at the email listed below.

 

TAXES, DUTIES AND CUSTOMS 

For orders shipped outside of the US/UK, any applicable duties,
tariffs or other fees may be incurred.  Please note: PrepLuxe Beauty
is not responsible for any duties, tariffs or other fees.  Customers are solely responsible for any applicable duties, tariffs or other fees that may be added to international orders by the shipping carrier.

SHIPPING AGREEMENT

PrepLuxe Beauty is not responsible for lost or stolen packages.
PrepLuxe Beauty will not replace or refund an order if the package is missing.
If the package shows delivered, but a package has not been collected,
please contact your shipping carrier to conduct a lost package search or
to take advantage of any available shipping insurance they may offer.
Please note PrepLuxe Beauty does not provide shipping insurance.

Once tracking is received, it is between the shipping company and the customer
to ensure the goods arrive safely.  As an added layer of security, we DO offer Signature on Delivery for online orders.   We encourage you to exercise this option if you are concerned with the security of your delivery.

ADDRESS CHANGES

If you wish to change your shipping address after making an order,
please contact us as soon as possible so that we can assist you.
Please keep in mind that once orders are processed, we cannot change the
shipping address. We ask that you double check your shipping address
when entering it into the system to ensure that you receive your package.
PrepLuxe Beauty is not responsible for deliveries that are made to incorrect
addresses which are entered on our checkout page by customers in error.

For order inquiries, please allow 1-2 business days for a response.

All general inquiries, please allow 1-3 business days.

Customer Support: at Email@PrepLuxebeauty.com

Thank you so much for your interest in our products!